Terms + Conditions of Sale

Our terms

  1. These terms

    1. What these terms cover
      These are the terms + conditions on which we supply products to you, whether these are goods, services or digital content.

    2. Why you should read them
      Please read these terms carefully before you subscribe to  www.carolineinspired.co.uk (“our site”) These terms tell you who we are, how we will provide products to you, how you + we may change or end the contract, what to do if there is a problem + other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  2. Information about us + how to contact us

    1. Who we are
      www.carolineinspired.co.uk is a site operated by Caroline Mason (“we” or “us”). Caroline Mason is an individual yoga teacher.

    2. How to contact us
      You can contact us by writing to us at info@carolineinspired.co.uk

    3. How we may contact you
      If we have to contact you we will do so by writing to you at the email address or social media accounts you provided to us, either when signing up to our site, or through social media communications that we have already exchanged.

    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

  3. Use of our site

    1. Check the site is suitable for you
      Although the physical classes on our site are suitable for most levels of experience, it has not been developed to meet your every need. Our site is for general use only, so before starting this, or any other fitness program, you should consult your GP or other health care professional to determine if it is right for you. If they advise against it, do not take any of the classes. If you experience faintness, dizziness, pain or shortness of breath at any time while exercising, you should stop immediately + seek medical advice. The physical postures demonstrated on our site naturally carry inherent risks including personal injury. In particular, our site is not suitable for pregnant women, or anyone under the age of 18. You recognise that you undertake these activities entirely at your own risk.

    2. Ask the professionals
      Our site has not been developed by professional physiotherapists, doctors or other medical professionals. Our site does not replace any professional fitness, health or medical advice, opinions or treatment + you should speak to a professional if you have any concerns.

  4. Our contract with you

    1. How we will accept your order
      Our acceptance of your order will take place when your payment for the subscription to our site is complete.

    2. If we cannot accept your order
      If we are unable to accept your order, we will inform you of this + will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for.

  5. Your account

    1. Login details
      When you subscribe, you will be asked to provide an email address. It will help us if you can tell us the email address you used to sign up, whenever you contact us about your order.

    2. Can you keep a secret?
      You must keep your login details, including your password secret + not disclose them to any other person. If you have any reason to believe that they have been compromised, you must promptly reset them through our site using the “forgotten password” feature.

    3. No freeloaders
      You must not under any circumstances allow any other person to access the platform using your login details. Not only does this harm our business, but it can also affect the functionality of our site as any tracking will be incorrect. You will also be responsible for the actions taken by any person using your user account, whether or not you have consented to their access. Allowing others to use our site using your login details is a breach of these terms + may result in your right to use our site being suspended, or us ending your right to use it.

  6. Our rights to make changes

    1. Minor changes to the offerings
      In exceptional circumstances, we may need to make changes to the offerings, e.g.:

      1. in the case of illness or injury of the teacher; +

      2. to implement minor technical adjustments + improvements, for example to address a security threat.

    2. Updates to digital content
      We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

  7. Providing the products

    1. When we will provide the products
      When your payment for a subscription to our site has completed, you will have access to the content within 24 hours (although access is usually permitted immediately). If the products are ongoing services or subscriptions, we will also tell you during the order process when + how you can end the contract. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 6 or we end the contract by written notice to you as described in clause 8.

    2. We are not responsible for delays outside our control
      If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know + we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract + receive a refund for any products you have paid for but not received.

    3. Reasons we may suspend the supply of products to you
      We may have to suspend the supply of a product to:

      1. Deal with unexpected illness or injury;

      2. Deal with an interruption to services, including internet or electricity;

      3. Deal with technical problems or make minor technical changes;

      4. Update the product to reflect changes in relevant laws + regulatory requirements;

      5. Make changes to the product as notified by us to you (see clause 6).

    4. Your rights if we suspend the supply of products
      We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than one week in any month we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product at any time. You are also able to do this yourself in the members’ log in area of our site.

    5. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 11.3) we may suspend supply of the products until you have paid us the outstanding amounts.

  8. Your rights to end the contract

    1. You can always end your contract with us at any time. However, we would kindly ask that you contact us before you do cancel in order to discuss any concerns or complaints. Head to your account on www.carolineinspired.co.uk, ensure you are logged in + you can cancel any subscriptions there. If you have any issues, please email info@carolineinpsired.co.uk 
      Any refunds will be processed in accordance with Stripe terms + conditions, according to the payment procedure you signed up with when you subscribed.

    2. Ending the contract because of something we have done or are going to do
      If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately + we will refund you in full for any products which have not been provided + you may also be entitled to compensation.
      The reasons are:

      1. We have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

      2. We have told you about an error in the price or description of the product you have ordered + you do not wish to proceed;

      3. There is a risk that supply of the products may be significantly delayed because of events outside our control;

      4. We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or

      5. You have a legal right to end the contract because of something we have done wrong.

    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013)
      For most products bought online you have a legal right to change your mind within 14 days + receive a refund.

    4. When you don't have the right to change your mind
      You do not have a right to change your mind in respect of:

      1. Digital products after you have started to download or stream these; +

      2. Change of mind; +

      3. Services, once these have been completed, even if the cancellation period is still running.

    5. How long do I have to change my mind?
      How long you have depends on what you have ordered + how it is delivered.

      1. Have you bought services (for example, a studio yoga class)? If so, you have 24 hours before the class start time. If you cancel after the 24 hour period, you must pay us for the services provided.

      2. Have you bought digital content for download or streaming (for example, access to the videos on our site)? if so, you have 24 hours after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming.  If we delivered the digital content to you immediately, + you agreed to this when ordering, you will not have a right to change your mind.

  9. Our rights to end the contract

    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

      1. You do not make any payment to us when it is due;

      2. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

      3. You do not, within a reasonable time, allow us to deliver the products to you or collect them from us;

      4. You breach any of our policies, as set out on our site.

    2. We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least one month in advance of our stopping the supply of the product + will refund any sums you have paid in advance for products which will not be provided.

  10. If there is a problem with the product

    1. How to tell us about problems
      If you have any questions or complaints about the product, please contact us. You write to us at info@carolineinspired.co.uk

  11. Price + payment

    1. Where to find the price for the product
      The price of the product will be the price indicated on our site when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.2 for what happens if we discover an error in the price of the product you order.

    2. What happens if we got the price wrong
      It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept + process your order where a pricing error is obvious + unmistakeable + could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid + require the return of any goods provided to you.

    3. When you must pay + how you must pay
      We accept payment with Stripe Payment. When you must pay depends on what product you are buying:

      1. For digital content, you must pay for the products before you download them. Depending on the subscription you purchase, this may be a one off, or monthly rolling payment.

      2. For services, you must make an advance payment, before we start providing them. We will invoice you for the balance of the price of the services in advance of providing them. You must pay each invoice within 7 calendar days after the date of the invoice.

    4. What to do if you think an invoice is wrong
      If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

  12. Our responsibility for loss or damage suffered by you

    1. We are responsible to you for foreseeable loss + damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care + skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we + you knew it might happen, for example, if you discussed it with us during the sales process.

    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

    3. We are not liable for business losses. We only supply the products for domestic + private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  13. How we may use your personal information

    1. How we may use your personal information
      We will only use your personal information as set out in our Privacy Notice.

  14. Other important terms

    1. We may transfer this agreement to someone else. We may transfer our rights + obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it + we will refund you any payments you have made in advance for products not provided.

    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

    3. Nobody else has any rights under this contract. This contract is between you + us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force + effect.

    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things + it will not prevent us taking steps against you at a later date. For example, if you miss a payment + we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

    6. Which laws apply to this contract + where you may bring legal proceedings. These terms are governed by English law + you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.